Self-awareness is the first step toward mastering emotional intelligence. By identifying and reflecting on our emotions, we can better understand our emotional triggers and how they influence our actions. One way to develop this awareness is through daily journaling. Take just five to ten minutes to write about the most positive and negative emotions you experience each day, exploring what led to those feelings and how you can manage them better in the future.
As Viktor Frankl famously said, “Between stimulus and response there is a space. In that space is our power to choose our response.” One practical technique is to take three slow breaths when faced with an emotionally charged situation. This pause allows you to regain control of your emotions and make more thoughtful, constructive decisions. Practicing this form of self-management helps create emotional balance, leading to better outcomes both personally and professionally.
Social awareness is about understanding the emotions and needs of those around you, which is key to effective communication. Before sending an email or starting a conversation, take a moment to consider your audience. How are they likely to feel or respond? What do they need from you? By practicing this kind of social awareness, you can tailor your messages and actions to connect better with others, ensuring more meaningful and effective interactions at work.
The final pillar of emotional intelligence is relationship management, which involves using your emotional insights to build trust and bring out the best in others. One simple way to do this is by showing genuine appreciation for your colleagues. Recognize their efforts and achievements, and foster a culture of mutual respect and psychological safety. As leaders, when we show appreciation and build trust, we create environments where teams feel empowered and supported to achieve their best.
